Resource Management and Excel Solutions 

for Call Centers and SME's.

Call Center , Planning and Workforce Management

• Call Center Voice The UK's Best Resource for Call Center professionals
  
  
• Mr Excel Possibly the best site in the World for Excel problems and solutions
  
  
• Professional Planning forum Planning and Resource Management Not such a high traffic rate as CCV
  
  
• IEX Totalview Our personal favorite WFM application
  
  
• Pipkins Another WFM Application
  
  
• Genysis Fantastic for multiple sites and contracts but very over engineered for a smaller business. Packed full of features but possibly too much if you haven't got 2000 agents.
  
  
• Darryl Beckford Specialist Call Center consultant with a strong
  emphasis on innovative use of current equipment.
  
  
• i-Call  Network Call Recording, Network ACD,  IVR, CTI and just about anything else on the network front. Preferential rates for members of Call Center Voice (see above)
  
  
• The Headset Repair Center  Well it's GOT to be cheaper than buying new.
  
  
• Systems Telecoms. These are the people you need to talk to when you've an old bit of kit you need spares for. They've also got a database of engineers qualified to work on out of manufacturers service switches and associated equipment.